Why is CDIM not available for my segment?
There are a number of reasons that CDIM may not be available as an option for your segment:
- 3rd Party Data is blocked by default from being used in modeling. This includes Liveramp-onboarded 1P data sets as well since the platform treats any and all Liveramp data as 3P
- 2nd Party Data is blocked by default from being used in modeling. Data Owners who share their data must opt in explicitly for data to be available to be used for CDIM.
- If you are creating a new base segment from which you want to leverage the CDIM feature, the CDIM graph will not be available until the base segment has gone through the weekend processing queue. For example, if you create a new standard segment on Thursday, the CDIM graph should be available on the following Monday. Once the CDIM graph is available, you can proceed with building your CDIM segment.
- Real time segments are not eligible for CDIM.
- Streaming segments are not eligible for CDIM.
- Users who have not consented for the cross-device GDPR consent flag are not eligible for CDIM.
- If the segment satisfies all the above criteria and has gone through weekend processing, but CDIM is still not available, it may be a timing issue. In this case, please reach out to the Salesforce Audience Studio Support team.
Please see these additional articles for more information about CDIM:
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