Salesforce Single Sign-On (SSO) for Audience Studio Customers

Overview:

Salesforce Audience Studio customers can now log into the console application using their Salesforce user credentials. Audience Studio is using Salesforce as an identity provider. Salesforce Single Sign-On (SSO) allows Audience Studio customers:

  • A secure and unified access across all your Salesforce applications
  • Enhanced session security through Two-Factor Authentication (2FA)
  • Improved org security with Salesforce login and password policies  



Screen_Shot_2018-01-30_at_7.36.42_PM.png

 

Requirements:

Currently, all customers can log into the Audience Studio console application using their user accounts. Customers can now enable their users to log into console using their Salesforce user accounts. Please review the following list of requirements below before enabling this functionality for your Audience Studio organization.

  • Password management is through Salesforce. Users will be setting and changing their password in the Salesforce application.
  • All the users in your Audience Studio organization should have a corresponding Salesforce user identity (Salesforce core license required). A Marketing Cloud user license does not apply here.
  • When onboarding a new Audience Studio user, your Audience Studio organization admin is still required to create a new user in the console application.
  • Once you have enabled this functionality the following applies:
    • All the existing users in the organization are required to complete a one-time action to link their Audience Studio user account to their Salesforce user account.
    • After successful completion of this one-time action, the existing users can no longer continue to use their Audience Studio user account to log into the console application.
    • Any new users created in the organization will receive a welcome email to link their Salesforce user account.
    • After new users have linked their Salesforce user account, they can only log into the Audience Studio console application using their Salesforce user account.

 

How to enable this feature?

  • Please reach out to your Customer Success team to create a support ticket to enable this functionality.

 

Setup Instructions:

  • Work with your customer success team to ensure this functionality has been enabled for your Audience Studio instance.
  • The following instructions are required to be completed only by existing users in your Audience Studio instance.
    • Existing users can log into the console using their Audience Studio account credentials.
    • Once successfully logged in, navigate to the settings icon in the top right corner and click on My Account.
    • All the existing users will be required to complete a one-time action to link their Audience Studio account to their Salesforce account. Click on the Link my Salesforce Account to Audience Studio button.

Screen_Shot_2018-01-30_at_7.54.47_PM.png

    • You will be redirected to login.salesforce.com.
    • Continue to log in using your Salesforce account credentials. You may be required to enter the custom domain, if your Salesforce organization has been configured to use custom domain for login.
    • Once you have successfully authenticated using your Salesforce account credentials, you will be redirected to the console.
  • Any new users created in Audience Studio after enabling this functionality will receive a welcome email asking them to link their Salesforce account to log into the console.
  • After you have successfully linked your Audience Studio user account to your Salesforce user account, you can now log into the console application using the Log in using Salesforce button on the login screen.

 

FAQ:

 

  • My Audience Studio organization does not have any Salesforce user accounts. How do I get started here?
    • Please reach out to your Salesforce AE or Customer Success Manager for more information.

 

  • My Audience Studio organization just enabled the login with Salesforce functionality. I have not taken the one-time action to link my Audience Studio and Salesforce user accounts. Can I log in using my Audience Studio user account?
    • Yes, existing users can continue to log in using their Audience Studio user account until they have successfully completed the one-time action to link their Audience Studio and Salesforce user accounts.

 

  • My Audience Studio organization just enabled the login with Salesforce functionality. I have successfully completed the one-time action to link my Audience Studio and Salesforce user accounts. Can I log in using my Audience Studio user account?
    • No, once successfully linked, you will not be able to log in using your Audience Studio user account.

 

  • My Audience Studio organization just enabled the login with Salesforce functionality. I am providing my Salesforce account credentials but am unable to log into the Audience Studio console application.
    • Please try the following steps before attempting to log in using your Salesforce account credentials:
      • Contact your Audience Studio organization admin or Salesforce Customer Support team to ensure that your organization has been properly configured to allow log in using Salesforce credentials.
      • Navigate to My Account under Settings to validate that your Audience Studio account has been successfully linked to your Salesforce account.Screen_Shot_2018-01-30_at_7.41.47_PM.png
  • I am using the Salesforce login for Audience Studio. How do I change my password?
    • You can change your password in the Salesforce application.

 

  • I have multiple Salesforce user accounts. How do I decide which Salesforce user account to link with my Audience Studio user account?
    • Work with your Audience Studio/Salesforce organization admin to assist you in identifying the correct Salesforce user account.

 

  • I have multiple Salesforce user accounts. I think I linked my Audience Studio user account to an incorrect Salesforce user account. How do I fix this?
    • Please reach out to Audience Studio customer support team in this case.

 

  • Can Audience Studio enable a third-party identity provider to authenticate users to both their internal systems and their Salesforce Audience Studio instance?
    • Audience Studio is using Salesforce Single Sign-On to allow customers that have access to multiple clouds login using the Salesforce SSO method, so whatever is supported by the Salesforce SSO is what can be leveraged. That's not directly supported by Audience Studio, but the SSO Help content may provide additional information about what's supported for a self-guided evaluation.

Have more questions? Submit a request

0 Comments

Article is closed for comments.